Frequently-asked questions

Q. Why should I choose a program from Beyond Times Square?
A. There’s no better way to see New York City than your way--with Beyond Times Square at your side. With 15 years of travel experience, we know how to assist our guests. Everything we offer is of the highest quality--from hotels, to guides to restaurants. Call us and let us show you why you should see New York with Beyond Times Square.

Q. What type of services does Beyond Times Square provide?
A. We handle hotels, guides, meals and just about anything else you might need for individual travelers--as well as groups large and small. Please click here to see our list of guests services and here for group services.

Q. Are walking tours difficult? What if we want a tour via a private car or limousine?
A. Walking tours are generally one to two hours long, depending on the program. The walking is usually easy, but in some case there are some staircases and hills. The walk is stop-and-go as your guide explains the sights. Ask us which tour is right for you.

We can also provide you with a private car (either a sedan or limousine) with a driver and a separate guide. With this type of tour, you can cover more of the city and get out and walk around when you want. For large groups, we can provide vans and coaches. Click here to see our transportation options.

Q. While I’m on my trip with Beyond Times Square, can I add to it or make a change?
A. Yes. Our offices are open 9am – 5pm, Monday – Friday and Saturday from 10am – 2pm. All guests have our 24-hour number in case they need to contact us for any reason while they are in New York City.

Q. How do I decide on a program?
A. We are here to assist you. Just answer a few simple questions and we can help you select the trip that is right for you—or customize a program around your specific interests. Whether it’s a quick getaway, a vacation or a family reunion, we can help you create the program that suits your needs. Click here to fill out the form to start you on your way.

Q. Do you provide transfers to and from the airport?
A. We will be more than happy to pick you up and take you to the airport based on your schedule. Click here to see transportation options.

Q. Can you accommodate special needs on my trip?
A. From special diets to any physical considerations, Beyond Times Square can work with you in advance to make sure any specific requests you have are accommodated.

Q. How much of a deposit is required?
A. Once you decide on the program that is best for you, we require an initial deposit of $200. Depending on the program inclusions, other deposits may be necessary.

Q. How does Beyond Times Square choose its guides?
A. All of our guides are licensed by the New York City Department of Consumer Affairs. Each guide has been interviewed by Beyond Times Square. A member of our staff has also personally observed every guide on the job.

Q. How does Beyond Times Square select its hotels and restaurants?
A. The staff of Beyond Times Square personally inspects all the hotels we use. We see the guest rooms, dining facilities, public areas and guest facilities to make sure they meet our standards. We also visit the restaurants we choose for you. Our staff samples the food and tours the entire restaurant to make sure it meets our high standards.